Legal / Privacy

Privacy policy.

This policy explains how Divert Digital collects, uses and protects personal information when you visit this website, contact us, request a quote or work with us. Divert Digital is the controller of the information described here.

Information we collect

We may collect your name, email address, telephone number, company or organisation, project details and any other information you choose to include in an enquiry, form, email or meeting. We may also keep proposals, contracts, invoices, project correspondence and support records.

When you use the site, basic technical information such as your IP address, browser type, device and pages visited may be processed by our hosting, security and analytics providers. See our Cookie policy for information about cookies.

Why we use it

We use personal information to answer enquiries, arrange calls, prepare proposals, deliver and support projects, administer our business, send service communications, improve the website, protect our systems and comply with legal, tax and accounting obligations.

Our legal bases

We rely on the lawful basis that is appropriate to the purpose: taking steps at your request before entering a contract, performing a contract, complying with a legal obligation, pursuing our legitimate interests in operating and improving the business, or obtaining your consent where consent is required. You can withdraw consent at any time.

Sharing information

We do not sell personal information. We may share relevant information with trusted providers who help us host the website, send email, schedule meetings, manage projects, process payments or maintain business records. They may only use it to provide their service to us. We may also disclose information where required by law, to protect our rights or to protect someone’s safety.

Some providers may process information outside the UK. Where that happens, we use an adequacy decision or other lawful safeguard required by UK data-protection law.

Retention and security

We keep information for as long as it is reasonably necessary for the purpose collected, including to provide services, maintain accurate records, resolve disputes and meet legal obligations. We use reasonable technical and organisational safeguards, but no online transmission or storage system can be guaranteed completely secure.

Your rights

Subject to legal exceptions, you may ask for access to, correction or deletion of your personal information, restriction of processing, or a copy of information you provided. You may object to processing based on legitimate interests and withdraw consent where consent is the basis. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.

Contact

For a privacy request or question, email tristan@divertdigital.com. Please include enough detail for us to identify your request. We may need to verify your identity before responding.

Last updated: September 2026